Terms of Use
Effective October 19, 2026
- By using the Heronry website or app you agree to these terms and our Privacy Policy.
- Be respectful. Don't harass, impersonate, spam or scam other members, and don't post content that is illegal, hateful or that you don't have the rights to. You can report a member in the app; we may remove content or suspend accounts that break these rules.
- Only show an NFT you own. Holder Edition items use your own NFT image under that NFT's holder license; ownership is verified and features stop if it lapses. Heronry isn't affiliated with Yuga Labs or any NFT collection.
- Points, stamps and attendance records are for fun and proof of participation. They have no cash value and can't be sold, transferred or redeemed for money.
- Orders are covered by the Preorders, shipping and refunds section below. Physical items ship to US addresses only. Event hosts who cover badges for attendees: see Event host sponsorships.
- The app is provided “as is” (including TestFlight test builds, which may change or break). To the extent the law allows, we aren't liable for indirect or consequential losses.
- We may update these terms; we'll change the date above when we do. Questions: hello@heronry.io.
Preorders, shipping and refunds
- Every order is a preorder. Badges, cards and stickers are made to order. We place the first production run once enough orders have come in for a full batch, and later runs the same way.
- Shipping. US addresses only. Each order ships within 10 business days after its batch is produced, and we email you an estimated ship date when your batch is placed. We expect orders to ship within 6 weeks of purchase. If we can't ship by then, we'll email you before that date with a new estimate and the option to cancel for a full refund.
- Holder Edition items (Holder Edition Badge, Card Deck, Event Kit and their add-ons) need your NFT. Your card is authorized at checkout and only charged after we re-verify that your wallet still owns (or holds a delegation for) that NFT. If the check fails, we release the authorization and you aren't charged.
- Cancellations. You can cancel for a full refund any time before your batch goes into production: email hello@heronry.io with your order details. If your order hasn't shipped within 60 days of purchase, you may cancel for a full refund at any time.
- Returns. Items are personalized, so we can't take returns once printed. If something arrives damaged, defective or wrong, email us within 30 days of delivery and we'll replace it or refund you.
- Prices and tax. Prices are in USD and exclude sales tax, which is added at checkout where we collect it. Intro prices (Event Kit early-bird, Card Deck founding price) apply to the first 25 orders of each and end automatically. Payments are processed by Stripe.
Event host sponsorships
- Drop locations. Hosts can ask us to list their event as a Heronry drop location on the Heronry for event organisers page. We review every request and may decline any. Once approved, the event name, dates, venue and venue address are shown publicly.
- Covering badges. A host can pay for a batch of Heronry badges for their attendees, plus one flat bulk shipping fee to the venue (prices in USD, sales tax added at checkout where we collect it, charged when you pay). After payment the host gets a shareable claim link and a set of one-time codes; claims through either count toward the number of badges paid for, at most one per attendee social account.
- Volume pricing. The per-badge price depends on the number of badges in the order: 10–49 badges at $39, 50–99 badges at $35, 100–249 badges at $32, 250–499 badges at $29 each, with the whole order at the price of the tier its quantity reaches; 500 or more by custom quote. Tier pricing is set at purchase: the price you paid per badge doesn't change if you later buy more, and a separate order is priced on its own quantity.
- Holder Edition badges. A host can also cover Heronry Holder Edition Badges for attendees who hold an NFT from the collections the host picks (from the collections we support), alone or mixed with General Badges in one order: 10–49 at $49, 50–99 at $44, 100–249 at $40, 250–499 at $36 each; 500 or more by custom quote. In a mixed order each badge type is priced by its own quantity and needs at least 10. The same shipping, claim deadline and refund terms apply (unclaimed Holder Edition badges are refunded at the Holder Edition price paid). Attendees sign in, we verify on our servers that one of their wallets holds the NFT, and they confirm the same NFT licence terms as a Holder Edition purchase. One Holder Edition badge per NFT and per person for each event. If the host allows it, attendees without a qualifying NFT may claim a General Badge instead, which uses one of the host's Holder Edition badges.
- Claim deadline. Attendees claim by the deadline shown on the claim page (by default 21 days before the event starts), so we can produce and ship in time. After the deadline the link and codes stop working.
- Production and delivery. Sponsored badges are preorders like every other order. Claimed badges are made in a production run after the claim deadline and shipped in one parcel to the venue, within 10 business days after they're produced, to be handed out at the event. Attendees don't pay and don't give a shipping address. The host is responsible for receiving the parcel at the venue and for handing badges out.
- Refunds. The host can cancel for a full refund any time before the batch goes into production. After the claim deadline, the host can ask for a refund of the badges nobody claimed, at the price paid per badge in that order (plus the matching sales tax): email hello@heronry.io, and we refund them to the original payment method. If the badges haven't shipped within 60 days of payment, the host may cancel the unshipped badges for a full refund at any time. Badges are personalized once printed, so we can't take returns; damaged, defective or wrong items are replaced or refunded as above.
- Attendees. A sponsored badge is free to the attendee and has no cash value. Claims need a name and at least one social link, like every Heronry badge.